Refunds and Returns

At Event Effects, we strive to ensure your complete satisfaction with our battery-operated LED lighting, table centrepieces, and event accessories. Below are our policies for ordering, delivery, and returns, designed to make your experience seamless. If you have any questions, contact us at anne@eventeffects.com.au or call 0418 592 404.

Our Range and Services

We offer Australia’s largest selection of table centrepieces, battery-operated LED lighting, and event accessories, available for purchase or hire. Servicing corporate and private events Australia-wide, we can source specific items upon request if they’re not in our catalogue.

Ordering

Ordering with Event Effects is easy and flexible:

• Online Ordering: Shop 24/7 via our website.
• Phone Orders: Speak to our team during business hours at 0418 592 404.
• Quotations: Request an obligation-free quote for your event by emailing sales@eventeffects.com.au.
• Trade Accounts: Log in as a trade customer to access exclusive pricing.

Payment Methods

We accept the following payment methods:

• Cash (for in-person purchases)
• Direct Debit
• Visa
• Mastercard

Retail prices are displayed by default. Trade customers can log in to view discounted trade pricing.

Delivery

We prioritise fast and reliable delivery to meet your event schedule:

• Processing Time: Orders placed and paid before 11:00 AM (AEST), Monday to Friday, with stock available, are typically dispatched the same day.
• Delivery Times: Standard delivery times vary by location. Contact us for estimated delivery to your area.
• Costs:
  • $12.60 flat rate for purchase orders under $50.00 (excl. GST).
• Signature Required: All deliveries require a signature. If no one is available, a notice will be left to arrange redelivery or pickup. A service fee may apply for failed deliveries.
• PO Boxes: We can only deliver to PO Boxes when using Australia Post.
• Change of Address: To update your delivery address before dispatch, call 0418 592 404 with your order or invoice number.

Order Tracking

Track your order via the “Orders” page in your account, where you can view details and status updates:

1. Order Received: Your order has been received.
2. Processing: Your order is under review.
3. Order Being Picked: Items are being packed.
4. Order Dispatched: Your order is on its way.
5. Tracking Information: A TNT Consignment Note or Australia Post tracking number will be emailed for you to track delivery.

Refunds and Returns

We follow WooCommerce’s standard return process to ensure a smooth experience:

• Return Window: Returns for faulty, damaged, or incorrect items must be requested within 30 days of delivery.
• Change of Mind: We do not offer refunds for change of mind. Returns for other reasons incur a 20% restocking fee, and return shipping is at the buyer’s expense.
• Faulty or Damaged Items: Notify us within 48 hours of delivery at sales@eventeffects.com.au or 0418 592 404, providing your invoice details and fault description. We will replace or credit the item once the fault is confirmed and the item is returned (at buyer’s expense).
• Incorrect or Missing Items: Contact us immediately at anne@eventeffects.com.au or 0418 592 404 if you receive an incorrect or incomplete order.
• Return Process:
  • Initiate a return request via your account or by contacting us.
  • Once approved, return the item in its original condition and packaging to the address provided.
  • We will process your refund or replacement within 7 business days of receiving the returned item.

Note: “Change of mind” does not qualify as a faulty item.

Contact Us

For assistance with orders, returns, or enquiries, reach out to our team:

Event Effects Pty Ltd
Phone: 0418 592 404
Email: anne@eventeffects.com.au