Customer Care Policy
Selection & Range
Australia's largest range of Table Centrepieces available for Hire, Accessories and Battery Operated LED Lighting products for events available for purchase and hire. If you don’t see what you need, let us know and we can usually source that for you.
We service the Special Events Industry, Australia wide, and all types of events, both corporate and private.
Easy Ordering
• Cash and carry
• Online Web Ordering 24/7
• Sales Representatives available by phone during office hours.
• We also provide an obligation free Quotation for your event – simply call or email to discuss your event requirements.
Delivery Times
At Event Effects, we understand the need to receive your goods as soon as possible and that you will often be working to an event schedule. Consequently we aim to have your order processed and dispatched as efficiently as possible. Providing the stock is available in our warehouse at the time of ordering, if the order is received and payment made prior to 11.00am, (Monday to Friday) dispatch is normally that same day. Delivery time to you will vary depending on your location. Please see the chart below for expected standard delivery times.
We both sell and hire our products Australia-wide.
Delivery Costs
We have a flat rate of $15.00 applicable for all purchase orders under the value of $150.00 (excl. GST)
Free Delivery is offered for all purchase orders which have a value of $150.00 (excl. GST) or more.
Please Note: that with some bulky items the above flat rate and free delivery service cannot be offered to W.A. and N.T. customers. The delivery cost in this instance will be advised on receipt of the order.
Delivery& return costs for all hired items are calculated for each case – i.e. the delivery and return freight costs will be provided in the Quotation.
Payment/Pricing
We accept the following payment methods:
• Cash
• Direct Debit
• Visa
• Mastercard
Unless you are logged in as a “Trade” customer, the prices displayed on the website are “Retail”.
Trade customers can log in to receive the “trade” price for any particular item/centrepiece.
Tracking Orders
You can view all your latest orders in your Orders page where you can find order details, amount and also order status. Your order will go through the following steps:
1. Order Received - Your order has been received by our office.
2. Processing - Your order has been reviewed and awaiting final confirmation.
3. Order being Picked - The items on your order are being collected and packed.
4. Order has been dispatched - Your order has been dispatched and is on its way.
5. TNT Consignment Note or Aust.Post Tracking Number will be emailed to you and this number can be tracked on the relevant website.
Returns
We are unable to refund purchases for change of mind. Please select your items carefully as returns will incur a 20% restocking fee and goods must be returned at buyer's expense. Damaged goods will be credited or replaced, provided notification is given directly to our office within 48 hours of receiving the goods. Please note that the damaged goods must be returned at the buyers expense.
Please call 07 54295807 for further assistance.
Signing for Deliveries
To ensure the quality of our delivery services, we require all deliveries be signed for. If no one is available to receive the delivery, a notice will be left to arrange alternate delivery address or pick-up arrangements. A Service Fee may apply for a “failed delivery”.
Changing Shipping Address
If your order has not been dispatched and you would like to change your delivery address, call our customer service line on 0418 592 404 as soon as possible with your Order or Invoice number and the team will do their best to help you out.
P.O. Boxes
Unfortunately, we do not deliver to P.O. Boxes.
Faulty Item
If the item you have received is faulty, please advise us immediately, within 48 hours of receiving the goods. Please have your invoice details on hand and information on what is faulty. We will happily replace the item once the fault has been confirmed. To do this however, we will need to receive the faulty item from the buyer. Please note that "change of mind" does not constitute a faulty item.
Incorrect or Missing Item
If you have received an incorrect item or your whole order has not been delivered, please advise us immediately by email sales@eventeffects.com.au or phone on 0418 592 404