Yes, a quote will be provided, and will be inclusive of the freight cost to your delivery address. Based on the dispatch date, an ETA for the scheduled delivery will also be provided.

No, the lighting is always sold separately, as a good majority of our clients, having purchased the lights in their initial order, (many clients order from us for annually for their annual events) and do not need to keep re-ordering lights unless they have been lost or damaged. The lights can be used almost indefinitely, so they need to be kept and stored between events.

Yes, but only on the Polyprop options, i.e. cylinders, square boxes, square columns, pyramids. The quantity for the discount is for 35 pcs of the cylinder shapes, and 40 on all square shapes.

Generally there is no discount on the lighting products, however under special circumstances, we may consider this, but this will need to be negotiated prior to a Quote being provided.

For all square Polyprop shapes, there is a minimum order of 5 pcs.

For any Lighted Acrylic Shapes, the minimum order is for 12 pcs.

Yes, each piece can be different in terms of artwork, or the panels on a square shape can have different artwork. There is no additional cost for this.

Yes, we always provide a proof, and approval of this is required by way of an “Artwork Approval” form to be signed and returned by email before we will proceed with production.

The proof can be in the form of a digital layout, or a sample made and images taken and sent via email (at no cost to the client), or we can make and send a physical sample to a client – this will be at cost of the sample sent, LED Light and Postage. Again when approved we will require the Artwork Approval form to be signed and returned.

Our delivery is Australia wide, including to regional areas, and our freight service is TNT/FedEx. If an order is very urgent, dispatch can be via Air Freight, at that cost.

Cost of shipping is always shown in our Quote to you.

Yes, we are always available to discuss your requirements, and to recommend the
product that we believe will best suit your needs. Just call of email your enquiry.

If the LED colour is not shown as an option in the product selected, it may not be
available, or be out of stock. Either way, simply contact us by either phone or email to
discuss the alternatives, or when we may be able to get new stock in.

There is a flat rate postage cost for all orders with a cost total of no more than $50.00.
Beyond the $50.00 ceiling, we will advise you of the postage costs before processing
your order to give you the opportunity of continuing or withdrawing your order.

With Express Post, it depends on the product ordered. If the product contains Lithium
batteries, then it cannot be sent by Express Post. All other products not containing
Lithium Batteries, (button batteries) can be sent by Express Post at your request. The
postage cost will be adjusted accordingly.

If a product is found to be defective, then we will refund the cost or replace the product,
but the original product ordered must be returned for our assessment, the outcome of
which we can then raise with our supplier.