This Privacy Policy outlines how Event Effects Pty Ltd (“we”, “our”, or “us”) collects, uses, and protects personal information provided through our website (https://www.eventeffects.com.au/). By using our website, you agree to the terms of this Privacy Policy, which complies with the Privacy Act 1988 (Cth) and Australian Privacy Principles. We may update this policy periodically, and any changes will be posted on this page. We welcome your feedback.
We collect personal information only when you voluntarily provide it, such as when registering an account, making a purchase, or submitting an enquiry. This may include your name, email address, phone number, and address. We collect this information to provide services, process transactions, or respond to your requests.
Your personal information is used solely for the purpose for which it was provided, such as fulfilling orders, responding to enquiries, or sending promotional updates (if you opt in). We may also use it for related secondary purposes, such as record-keeping, unless otherwise stated at the time of collection. Correspondence containing personal information is securely archived for administrative purposes.
Registering for a trade or customer account is optional. During registration, we may collect your name, email, address, and phone number to enable access to exclusive services and pricing. You can view or update your account details at any time by logging in.
Credit card details are used only to process payments and are securely deleted after the transaction is complete. We do not store credit card information on our systems.
We do not disclose your personal information unless you have consented, or it is necessary to fulfil the purpose for which it was collected (e.g., sharing with delivery partners to complete an order). We may also disclose information if required by law or to protect our rights, property, or users from harm, such as in cases of suspected fraud.
We may engage trusted third parties to provide services, such as payment processing or delivery. These providers may receive limited personal information to fulfil your requests, but they are contractually obligated to protect your data and comply with Australian privacy laws.
We take reasonable steps to protect your personal information using industry-standard security measures. However, no online data transmission is completely secure. We strive to safeguard your information both during transmission and on our systems, but we cannot guarantee absolute security. Our employees and contractors are bound by confidentiality agreements to protect your data.
We use cookies to enhance your browsing experience, such as maintaining your session or analysing site usage. These cookies collect non-personal, aggregate data to help us improve our website. You can manage cookie preferences through your browser settings.
You may request access to the personal information we hold about you or ask to correct any inaccuracies. Contact us via the details below, and we will respond promptly in accordance with Australian privacy laws.
If you have concerns about our Privacy Policy or how we handle your personal information, please contact us at:
Event Effects Pty Ltd
Email: anne@eventeffects.com.au
We take all complaints seriously and will work to resolve them promptly. For more information on privacy rights in Australia, visit the Office of the Australian Information Commissioner at www.oaic.gov.au.