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faq
Find Answers
What is the lead time to produce Corporate Branded Products?
For Cylinders, Square Boxes, Square Columns, and Pyramids, we provide a quote for your chosen shape. Once accepted and your artwork is received, allow 5–8 business days for dispatch.
For Lighted Acrylic Shapes, allow a minimum of 30 days from receipt of your artwork to dispatch. During this time we prepare up to four digital layout options showing how your artwork can be laser cut, along with the cost for each. Once you've chosen a layout, we prepare and send your quote. On acceptance, we begin production.
Will you provide a quote including freight to my delivery address?
Yes. Every quote includes freight to your delivery address, along with an estimated delivery date based on the dispatch schedule.
Is LED lighting included in the cost of the Polyprop shapes (cylinders, boxes, etc.)?
No — lighting is always sold separately. Most clients order lighting once and reuse it for future events, since it doesn't need replacing unless lost or damaged.
Do you offer a discount for bulk orders?
Yes, on Polyprop shapes only (cylinders, square boxes, square columns, pyramids): 35+ pieces for cylinders, 40+ for square shapes. Lighting products generally aren't discounted, though we may consider it in special circumstances — this would need to be arranged before your quote is issued.
Is there a minimum order?
5 pieces for square Polyprop shapes, and 12 pieces for Lighted Acrylic Shapes.
Can I use different artwork across pieces in the same order?
Yes — each cylinder or panel can carry different artwork, even within a single order, at no extra cost. This works well for large venues with multiple tables.
Do you ship interstate?
Yes, Australia-wide including regional areas, via TNT/FedEx. Urgent orders can be sent via Air Freight at an additional cost. Shipping costs are always shown in your quote.
Not sure which product suits my event?
Just get in touch by phone or email — we're happy to talk through your requirements and recommend the best option.
Can't find the LED colour I need?
If a colour isn't listed as an option, it may be temporarily out of stock. Contact us and we'll let you know about alternatives or restock timing.
What about postage, and can I get Express Post?
Orders under $50 have a flat postage rate. For orders over $50, we'll confirm postage costs before processing so you can decide whether to proceed.
Express Post is available for most items — the exception is anything containing lithium batteries, which can't be sent Express. Postage is adjusted accordingly.
What's your returns policy?
If a product is defective, we'll refund or replace it. The original item needs to be returned to us first for assessment, which we may also raise with our supplier.
